Across the world subscribers want more. Better services, more value additions, tailored solutions and more importantly a responsive, innovative service provider.

Customers in a dynamic space

• Growing the revenues demands innovative services, which ensure the customer stays within the operator's space and revenue reach. Enabling this means a diverse basket of competencies, which cover messaging, billing and content services.
• Reinforcing customer loyalty means going that extra mile in offering new products, personalized services and bringing in a whole new way of one to one connects between the operator and the customer.
• Catalyzing operational efficiencies by creating architectures and platforms, which provide for modularity, integration with new and emerging protocols and adherence to international standards of development and deployment. Not forgetting the need to reduce development time and the operational costs.

If these are the challenges then you have an ideal partner in Pyro. An agile, thinking company whose track record is known to some of the best service providers across the world - Airtel, BSNL, Celtel, ESPN, Hutch Intel, Nokia, Reliance, SingTel and Vodacom. For them we have customized solutions and enabled them to deliver better value. Serving these providers has meant we operate in different geographies, different networks, a fairly complex basket of interfaces, applications and technology. They have tested us, challenged us and continue to work with us. These partnerships have brought in new paradigms and in some cases pioneering strides into the market. Pyro was the frist company to bring in Number Management System where the prepaid/post paid customer can opt for a number of choice. In Africa our InRoam is seen as the industry frontrunner where by virtue of our abilities to customize and integrate we have helped the service provider deliver better value and helped in enhancing customer loyalty and revenues.

Knowing Pyro would also mean you will keep discovering how practical technology can also mean business.

Number Management System is an IVR based service for subscribers who wish to change the mobile number that has been allotted to them at the time of buying the connection.

Challenges

1. Provide choice (capitalize on favorites and numerology)
2. Allow operator to manage the inventory of the available numbers
3. Cater to both prepaid and post paid customers

Pyro delivers

Right of choice - preferred number preferred operator
• Holistic inventory management allows the operator to add, block and unblock numbers individually or in batches. It allows automating the inventory management, number selection and number assignment.
• The operator can offer this provisioning feature, directly to its customers or to its dealers, franchisee and retailers.

InRoam allows prepaid subscribers to have an outgoing SMS feature in addition to voice calling & receiving facility while roaming. Challenges

1. Fill the gap of the Camel Platform's inability to have an outgoing SMS feature.
2. Integrate with the platform

Pyro delivers

• Proven track record across Africa
• Capable of allowing prepaid customers to recharge in a visiting network using the local recharge voucher.